Frequently Asked Questions

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  • What can I buy from United States?
    Boxinus.com members can order clothing, shoes, accessories, electronics, booksi CDs, DVDs, long story short; anything you can find at online stores and shops.
    In order to minimize the shipping costs you can consolidate your packages and ship them together. Shipping chemicals, flammable, explosive and/or sharp items, weapons are strictly prohibited on Boxinus.com. Some countries may have restrictions on cash, currency, checks, bonds, jewelry, vitamins, dietary supplements, cosmetics, grocery products, cell phones, binoculars, cigarettes and alcohol. Please check your country's customs regulations for more accurate information. We would also help you to find out the restrictions of your country if you send an email to help@boxinus.com.
  • Who will handle customs procedures for my shipments?
    In accordance with the content and value of the shipment, customs procedures may vary in different countries. For more information on customs procedures in your country, please contact your local customs office and/or local DHL/TNT call center. You can also get detailed information for your country at http://www.dhl.com.au/en/country_profile/import_guidelines_express.html#containerpar_expandablelist. Please choose your region and country underneath the "Worldwide Express Import Guidelines" headline and click Go.

    To give a general idea the following list shows a non-exclusive sampling of items that are either restricted, cannot be exported or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:

    1. Combustible/flammable items (paints, oils, lighters, nail polish, perfume - certain countries allow perfume)

    2. Any type of pressurized can (hair spray, shaving cream, spray cans of any type)

    3. Hazardous materials (matches, chemicals, explosives, propellants)

    4. Firearm or weaponry accessories including holsters, shoulder straps, gun cases, scopes, laser sites, night-vision sites, bayonets or tactical gear.

    5. Agricultural products such as tobacco, plants and seeds.

    6. Coffee

    7. Perishable foods

    8. Animals and products made with animal skin (furs)

    9. Alcohol (Boxinus.com can ship table wine in limited quantities to some countries)

    10. Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit

    11. Lottery tickets and gambling devices

    12. Pornography

  • How long does the shipment take?
    We ship your packages within 24 hours after you place your shipping order on Boxinus. You will receive your packages within 3-6 business days. You can track your shipments through Boxinus.com under 'Outgoing Shipments' menu.
  • Do I have to get a new U.S. Address every time I order something?
    No, your mailbox ID is unique and fixed. However, for us to better track your shipments within US, we suggest you to get an address from your account each time you place an order which includes a new maibox ID for your shipment. Mailbox ID will be automatically added to your address for your convenience. Just copy and paste your new address with the shipping ID as your new address for your orders.

    Example:

    Your U.S. address for your orders:
    Jane Doe
    50 Colfax Ave
    Suite "Boxinus.com Mailbox ID"
    Clifton, NJ, 07013
    United States of America
  • Can I consolidate my shipments to save on shipping charges
    Yes. We can consolidate your shipments for you, for free. We can store your packages for 30 days, free of charge. If storage period exceeds 30 days, you will be charged $5 per kg. per month. The storage period may not exceed 75 days.
  • Can you repack my packages to save on shipping costs?
    Yes. We can repack your overly packed packages to optimize shipping costs. This way you can consolidate or rearrange your multiple packages into one or more packages.
  • What if retailers send me catalogs and promotional mails?
    If retailers send you catalogs and promotional mails without your knowledge, we will notify you by e-mail. If you wish to receive these catalogs or promotional mails, we will enter these items to your mailbox as new packages and send them to you as you place your shipping order.
  • Can I return the items I purchased?
    Yes. Simply contact the retailer you have purchased the item from for all exchanges and returns. You can use your U.S. address to receive your refund checks. Item exchanges and returns are between you and the retailer and Boxinus does not take any responsibility for these transactions. However, we can assist you to return the items you have purchased. Our colleagues in U.S. office could return your package to the seller with its invoice attached, using return label, if any. The original invoices issued by sellers and attached to your packages are being stored for 1 month in our U.S. office. For detailed information regarding your returns, please contact us at http://www.boxinus.com/Home/Contact.
  • How can I shop online from the websites those do not accept international credit cards issued by non-U.S. banks?
    You can always use ‘Buy For Me’ service to shop online from the merchants those do not accept international credit cards issued by non-U.S. banks. This service is provided as a solution for you to enjoy shopping from all the websites you wish to make purchases. Boxinus.com Shopping Experts are making online purchases on behalf of you under this service. You can enter the links and details of the items you wish to purchase and make your payment through ‘Buy For Me’ form listed under the ‘Buy For Me’ page on Boxinus.com menu to use this service.
  • Can I order from countries other than U.S.?
    Yes. You can order from all countries that ship to U.S. Please keep in mind that you may incur customs and duty charges for shipments entering U.S. from other countries.
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